Posts with tag: Association of Independent Inventory Clerks

Better landlord knowledge of ‘fair wear and tear’ would reduce disputes, says AIIC

Published On: September 6, 2022 at 9:59 am

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Categories: Landlord News

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Deposit disputes can be reduced through better knowledge of what counts as fair wear and tear, says the Association of Independent Inventory Clerks (AIIC).

The AIIC says landlords who are unable to distinguish between fair wear and tear and damage are likely to raise disputes over negligible wear. The appropriate knowledge would help lessen the number of landlords and tenants who end up in dispute. 

Landlords and tenants who educate themselves about fair wear and tear can lessen the number of unwarranted cases, the body claims.   

What is fair wear and tear?

The AIIC says the term ‘fair wear and tear’ describes the deterioration of the condition of the property as a result of reasonable use by the tenant.  Damage caused by negligence does not fall under this criteria. However, items, fittings, or fixtures that have been worn through natural use would be classified as fair wear and tear. 

When the wear and tear of a home is assessed, average useful lifespan of the item, expected usage of such an item, who is renting the home and the length of the tenancy are all considered. 

Daniel Evans, chair of the AIIC, explains: “Landlords and tenants must educate themselves on the differences between fair wear and tear and damage. Disputes that confuse the two cause unnecessary hassle among all parties involved.” 

“The criteria for deposit deduction must be properly understood before raising any disputes. The underlining rule is that deposits cannot be kept for damage caused by fair wear and tear.” 

“This criteria ultimately seeks to protect and prevent the landlord from ending up in a better position than they would otherwise have been. We encourage tenants to familiarise themselves with wear and tear and report any damage they find right away. We also recommend landlords to make sure every tenancy agreement is accompanied by a professional inventory.” 

Mental health in the property industry and why a lot more needs to be done  

Published On: March 10, 2022 at 10:28 am

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Categories: Landlord News,Lettings News,Tenant News

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The property industry needs to do more to recognise and support those with mental health issues, says the Association of Independent Inventory Clerks (AIIC).

Industry factors impacting mental health 

Daniel Evans, chair of the AIIC and managing director of Home Inventories, explains: “The property industry does more hours than most and this can have a damaging impact on many people’s work and life balance. Better support systems in place can help avoid a mental health crisis, something which has been worsened during the pandemic with such a hugely busy market.

“By implementing training in specific areas such as time management, we can help people better manage these obstacles. This will allow people in the industry to learn how to prioritise their workload in a way that does not seep into their personal lives or make their job stressful.

“On the other end of the spectrum, landlords and agents are not the only ones prone to experiencing mental health issues, tenants are too.

“In the property industry, large sums of money that take years to accumulate are dealt with and people’s homes are on the line. As a result, strong emotional responses from customers should be expected. These can sometimes be dangerous with aggressive tenants. Therefore, proper structures within individual businesses should be put in place, and companies that endorse high levels of professionalism should only be used.”

Speaking to people regularly and asking if they need support is necessary to prevent these issues from causing mental health problems, Evans adds.  

“Finding time to see the team in person and arranging social events are ways of combatting this,” he said.

Ongoing impact due to the pandemic 

In 2017, mental health charity Mind reported that one in six people in England experiences a mental health problem (such as anxiety and depression) during a typical week. Since then, the pandemic has occurred and sparked an increase in people dealing with these issues. 

The AIIC points out that inventory clerks commonly work alone. Sometimes they have to work in uncomfortable conditions, such as carrying out work in a property that is dark or in a desolate place. The pandemic has heightened this as inventory clerks have been working through lockdown and beyond, with their work deemed to be essential to the continued running of the lettings sector. 

For female inventory clerks, there is a heightened level of fear because of horrific cases of women in the property industry going missing while simply doing their job, such as Suzy Lamplugh.

Evans says: “Being open about mental health and understanding how to deal with issues surrounding this is necessary to move the whole industry forward. Charities like Agents Together have done an excellent job of highlighting the issues and offering support, but we still need to go further.

 “When you work in the property industry you not only represent the business, but you represent the industry. With this on the line, the service these workers provide is often scrutinised, since first impressions are everything.

“At the AIIC we understand the issues that could happen, so through our continuous development and member support, we aim to make the experience better for workers as well as tenants.”