Most people are happy with the service provided by their estate agent, according to Which?
It found that out of 1,990 people surveyed in June regarding their experiences with buying and selling homes, 65% were either very or fairly satisfied with their agent.
Just 16% were fairly or very dissatisfied, while the rest did not feel strongly either way, states the consumer organisation.
Recently, The Times reported that estate agents are “repeatedly named among the most-hated professions in Britain”.1 However, it seems that the customers are not doing the complaining.
However, Which? also found that out of home-moving service providers, estate agents came bottom of the list.
Of those surveyed, 69% were satisfied with their surveyor, 71% with their mortgage broker, 72% with their conveyancer and 77% with their mortgage lender.
Furthermore, Which? advises those buying homes to not just search online.
It says prospective buyers should search the area they want to buy in and register with estate agents face-to-face.
Advising vendors, Which? says: “OnTheMarket.com is owned by a consortium of high street estate agents who want to disrupt the market dominance of Zoopla and Rightmove.
“If your agent has signed up to list properties with OnTheMarket.com, they will only be allowed to list properties on one or the other of Zoopla or Rightmove (this is a contractual stipulated by OnTheMarket).
“If you’re not comfortable with this then you will need to choose a different estate agent.”1
1 http://www.propertyindustryeye.com/two-thirds-of-people-happy-with-their-estate-agents-says-which/