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FCA say mortgage advisors can do more

Published On: July 9, 2015 at 2:08 pm

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An encouraging pair of studies from the Financial Conduct Authority has indicated that the majority of Britain’s get sufficient advice when they go to take out a mortgage for a property.

The FCA found that most lenders have taken measures to give advice. However, they also suggested there is room for improvement and that advisors should focus on delivering consistent results for customers.

Progress

Data from the report shows that despite no evidence of customer dissatisfaction, some firms were not taking necessary measures to gain relevant and helpful information on customers’ specific needs, before making their recommendations.

59% of advice given to customers was found to be suitable, with the basis of 38% of total recommendations being unclear. The survey suggests that some customers give the most importance to the initial monthly payment, which comes to the detriment of other factors.

‘A mortgage is a significant undertaking for anyone,’ said Linda Woodall, acting director of supervision at the FCA. ‘It is vital that customers are able to get suitable advice and a positive experience when deciding on their options. Some firms were able to provide this, but not all.’[1]

‘Although we welcome the considerable work of those firms delivering advice for the first time, and particularly those that have proactively identified issues within their own processes, there is still scope for improvement. We’ll continue working with firms to ensure they deliver good outcomes for consumers,’ Woodall added.[1]

Limited

Research from the FCA also showed that a large proportion of lenders have made substantial efforts to give advice by investing in systems, staff and operational capability. It also found that some firms rely on structured processes, which sometimes results in repetitive conservations and limits the advisor’s chances of engaging and assessing each individual customer’s needs.

FCA say mortgage advisors can do more

FCA say mortgage advisors can do more

In contrast, the report found that some firms delivered advice with limited or no structure. As a result, this led to inconsistent advice and more of a chance of unsuitable information being passed on.

Paul Smee, director of the Council of Mortgage Lenders, said that, ‘in particular, we welcome the FCA’s conclusion that there is no evidence of systematic consumer detriment or of significant numbers of customers getting an unsuitable outcome.’[1]

Lenders have had a huge workload in implementing the new rules and, in many ways, the report’s conclusions chime with what firms are telling us about the challenges they face. This work is evolving, as some lenders seek to fine-tune their processes. Like us, individual firms will welcome the opportunity to work with the FCA towards consistently delivering good outcomes for consumers,’ he added.[1]

[1] http://www.propertywire.com/news/europe/uk-mortgage-advice-report-2015070910729.html

 

 

Heatwave Has Caused House Prices to Cool Off

Published On: July 9, 2015 at 1:57 pm

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Although the country had a record heatwave last week, house price growth has cooled off, falling to 3.3% from 4.6% in May, revealed the latest Nationwide house price index.

Nationwide’s Chief Economist, Robert Gardner, says: “This maintains the gradual downward trend that has been in evidence since mid-2014, though this is the smallest annual rate of increase for two years.

“House price growth continues to outpace earnings, but the gap is closing, helped by a pick-up in annual wage growth, which moved up to 2.7% in the three months to April from 1.9% at the start of the year.

“The slowdown in house price growth is not confined to, nor does it appear to be driven primarily by developments in London. In quarter-on-quarter terms, London has continued to see price growth at or above the rate in the UK overall over the past three quarters, while the annual rate of price growth in the capital remains the second highest in the country.

“Eleven of the thirteen UK regions saw a slowdown in the annual rate of growth in Q2. Most parts of the country continued to see annual house price gains – the exceptions were Wales and Scotland, which recorded small declines.”

Gardner suggests that available housing stock will be snapped up, unless supply increases: “Given the gap between population growth and rates of house building – which has been evident for some time – the housing stock is likely to be used increasingly intensively until building activity catches up.

“There are signs that this has been occurring, with the number of vacant properties trending down since 2008, though Council Tax changes in 2013 impacted reporting and probably overstate the decline in the last two years.

“The strong relationship between supply constraints and vacancy rates is clearly visible at the regional level. As you might expect, regions where affordability is more stretched see far fewer vacancies. For example, in London, the UK region where affordability is most stretched, only 1.7% of the housing stock was vacant in 2014, around half the 3.5% rate prevailing in the North of England.

Heatwave Has Caused House Prices to Cool Off

Heatwave Has Caused House Prices to Cool Off

“Given the apparent supply pressures, it is interesting that instances of under-occupancy are relatively high. For example, in 2014, almost half of owner-occupiers in England lived in a property with two or more spare bedrooms.

“While this may represent peoples’ preferences, it may indicate that the housing stock is not being used as efficiently as it might be, perhaps because of a mismatch between the types of property people want and what is available. For example, it may be that older people are unable to find suitable properties to downsize, frustrating the ability of families to move into larger homes.”1 

CEO of haart estate agents, Paul Smith, gives his opinion: “Today’s report of national house price growth slowing is a step in the right direction for affordability but we are still finding that demand for homes is outpacing supply.

“Our data shows there are now 11 prospective buyers chasing each new property instruction across the UK, compared to eight at the same time three years ago. The formation of property chains is still proving difficult; while many are keen to move, and would do so if the opportunity presented itself, the difficulty is in securing an onward purchase.

“This is having a stagnating effect and there is a desperate need for a more liquid market, through an injection of supply. We are in desperate need of Government-driven supply side initiatives, which should include attractive incentives for house builders to get building.

“We are also hearing reports from branches that downsizing has become a dirty word and is seen as carrying negative connotations – that the seller has somehow lost their zest for life. Changing this attitude to release more family homes for second-steppers would ensure our limited housing stock is used in the most efficient way. Without this healthy churn in the market, first time buyers will continue to be priced out.”1 

CEO of online estate agent HouseSimple.com, Alex Gosling, adds: “Only the second monthly fall in house prices this year suggests any momentum gathered following the general election in May, has started to ease.

“However, there’s no immediate cause for concern that the housing market is starting to stutter. Typically, the summer months are often slower months for property purchases, as buyers head to the beaches rather than view properties. And April and May did see an unusually high level of buyer activity.

“What we’re seeing overall is a return to normality, although a black cloud does loom overhead in the form of a shortage of stock. The lack of properties coming onto the market remains an issue, and come September, when buying activity typically starts to pick up again, the picture could be an entirely different one.

“Although most regions have seen annual price growth fall, the most noticeable drop is in London, with annual price growth down to 7.3%. London’s buoyant housing market propped up the UK market as a whole during the hard times, now it seems the capital could do with a little propping up itself.”1 

CEO of Dragonfly Property Finance, Jonathan Samuels, comments: “The property market is a veritable conundrum right now. The June dip and ongoing slowdown in the rate of annual growth have come despite the fact that demand is picking up and supply is still constrained.

“While the gap between earnings and house price growth may be narrowing, you suspect there will always be a degree of repulsion between the two, like two positive magnets. Wages may be improving, but it’s hard to see them ever getting consistently close to house prices.

“London prices may have softened quite considerably, but they are still comfortably above the UK regional average. Even when London falls, the landing is relatively soft. The fact that Northern Ireland outperformed all other regions in the second quarter highlights the way in which different regions can wax and wane.

“It’s hard to predict where the property market is headed. With a low cost of living, very competitive mortgage rates, renewed political certainty and a strong jobs market, there are many positives. However, should events in Greece spiral out of control, the UK property market will not be immune.”1

1 http://www.propertyreporter.co.uk/hero/house-prices-cool-admid-heatwave.html

Letting Agent Supports Shelter’s Scottish Campaign

Published On: July 9, 2015 at 12:50 pm

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A letting agent has voiced his support of housing charity Shelter’s Scottish campaign to improve the private rental sector.

Director of Umega Lettings in Edinburgh, Neil McInnes, says it is a “no-brainer” to back the Make Renting Right campaign.

Letting Agent Supports Shelter's Scottish Campaign

Letting Agent Supports Shelter’s Scottish Campaign

Shelter’s campaign involves calling for rent controls and abolishing the no-fault reason for ending a tenancy. Both measures are due to be introduced in a Housing Bill this autumn.

In a post on Shelter Scotland’s website, McInnes writes: “There are many positive changes to legislation being tabled, to list a few:

  • A new simpler standard tenancy for use across the board instead of the over-complicated outdated tenancy in use at the moment.
  • A new specialised arbitration panel to deal with tenancy legal issues instead of the tediously slow and poor experience of the wider court system.
  • Compulsory letting agent regulation to professionalise a wildly inconsistent market.
  • Simpler interpretations of legal requirements for landlord arounds electrical and fire safety.”

He continues: “Much of the reaction to the Shelter Scotland campaign has focused on supposed rent controls and removing the no-fault ground for ending a tenancy.

“However, Shelter Scotland is only proposing that private tenants be protected from unreasonable rent increases.

“Shelter Scotland wants to remove the no-fault ground for ending a tenancy so that landlords can’t hold tenants ransom in their own home over not carrying out repairs that are legally required.”

McInnes believes: “However, every other reason for a landlord wanting to bring a tenancy to an end (in my experience) is being left in so I fail to see how these changes weaken the landlord’s position.

“It would be easy for us to bury our heads in the sand and take up a safe and predictable position around the changes that are coming but that would be irresponsible.”

McInnes adds: “This is a golden opportunity to get it right and we’ll do all we can to help by supporting the Make Renting Right campaign and working with both tenants and landlords on solutions that are practical and effective for the long term.”1 

1 http://www.propertyindustryeye.com/letting-agent-says-its-a-no-brainer-to-support-shelter/

Zoopla sending record leads to members

Published On: July 9, 2015 at 12:08 pm

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Zoopla Property Group has experienced an excellent start to 2015, with the firm delivering a record number of leads to its agent members. This occurs through a tool that allows home-owners to reach local agents for a valuation.

Since the turn of the year, potential vendors and landlords have provided in excess of 135,000 enquiries to Zoopla member agents requesting appraisals. This figure represents a rise of 40% from the same period twelve months ago and the enquiries are thought to be worth around £100m in fees.[1]

Increased usage

‘Home movers are increasingly using our websites to identify and select local agents for valuation purposes,’ said John Notley, commercial director at Zoopla Property Group. ‘Any agent not on our platform and therefore not visible in our unique appraisal tool will be losing out on these valuable leads and instructions as well as missing out on insight into those in their local market who are looking to move.’[1]

Isolated keys with Leasing tag.

Isolated keys with Leasing tag.

‘The record level of appraisals leads and instructions we are delivering once again highlights the exceptional value we offer our members,’ Notley added.[1]

 

[1] http://www.propertyindustryeye.com/zoopla-says-it-is-sending-record-appraisal-leads-to-agents/

 

 

MP Calling for Estate Agency Powers to be Devolved to Scotland

An MP is calling for an amendment to a Bill that is going through Parliament at present, regarding the regulation of estate agents in Scotland.

Alastair Carmichael, the Liberal Democrat MP for Orkney and Shetland, hopes these powers will be devolved to the Scottish Parliament. Carmichael is hoping that the amendment is added to the Scotland Bill, as Scotland has different laws concerning how homes are bought and sold.

MP Calling for Estate Agency Powers to be Devolved to Scotland

MP Calling for Estate Agency Powers to be Devolved to Scotland

Currently, regulation of estate agents in the UK is covered by the Estate Agents Act 1979, which includes sales agents but does not define letting agents as estate agents, meaning that they cannot be banned from practice.

If powers are devolved, the Scottish Government could decide to abolish the Act and introduce its own legislation, which would include letting agents.

In Scotland, any estate agency work conducted by a solicitor is regulated by the Law Society, which is also calling for the powers to be devolved.

President of the Law Society of Scotland, Christine McLintock, says: “Conveyancing law and the property market in Scotland operate quite differently from the rest of the UK.

“There is also a far greater practice of solicitors carrying out estate agency work, providing an integrated service to those with property to sell or rent.”

She explains: “By devolving the regulation of estate agency, the Scottish Parliament could create law which is more closely aligned to the Scottish legal system and better protect the needs of Scottish consumers.

“Legislation passed by the Scottish Parliament in 2010 allows for new forms of solicitor and non-solicitor owned legal practices.

“We hope to become a regulator of these new firms by the end of this year. However, the 2010 Act was unable to allow approved regulators of these new providers to regulate their estate agency work alongside legal services.

“It means these new providers would be regulated by one regulator for legal services and regulated by another for their estate agency work

“This all risks unnecessary bureaucracy for these new providers as they have to work to the requirements of multiple regulators. It also risks increased costs for consumers, and creating a complex and confusing system.”

McLintock concludes: “By devolving the regulation of estate agency to the Scottish Parliament, the law could be more easily changed to allow the same regulator to regulate estate agency and legal services, like conveyancing, on a more consistent basis.”1

1 http://www.propertyindustryeye.com/mp-in-bid-for-estate-agency-powers-to-be-devolved-to-scotland/

 

 

 

‘Flat-pack’ homes the answer to housing crisis?

Published On: July 9, 2015 at 11:14 am

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Engineering experts have suggested that ‘flat-pack’ homes could be the answer to the UK’s housing crisis. Prefabricated properties have advanced substantially during recent years and experts believe that they are greener and more cost-effective than houses built by conventional methods.

Solution

Using ‘flat pack’ homes will help properties become more affordable for first-time buyers, according to the Institution of Mechanical Engineers (IME). These types of property, also known as, ‘modular homes’ are manufactured primarily in factories, than transported on to building sites in order to be assembled.

A report from the organisation indicates that modular homes will assist in helping to provide the 250,000 new homes required per annum for the next twenty years. At present, the current rate is just 120,000.

Dr Tim Fox, author of the study, has called on the Government to provide support for off-site construction innovations with incentives. Fox argues that more streamlined and modern construction in factories means that modular homes will use less resources to build and will ultimately be more energy efficient.

'Flat-pack' homes the answer to housing crisis?

‘Flat-pack’ homes the answer to housing crisis?

Leadership

‘The UK is in the middle of an acute housing crisis,’ said Dr Fox. ‘The Government needs to demonstrate real ambition, leadership and innovation, not make small piecemeal changes, if it is going to solve the UK’s housing crisis. Overhauling the way the UK constructs homes could be the quickest and most effective way of doing this.’[1]

Mr Fox went on to say that modular construction has improved drastically since post-war prefabricated homes and controversial system built homes of the 60’s and 70’s.

IME’’s study has gained support from the Home Builders Federation, who also believe that the way Britain builds homes should be changed.

‘It is not just about making prefabs anymore,’ commented a HBF spokesman. ‘It’s manufacturing process that is very high quality and brings great advantages. Anything we can do to solve the housing crisis is needed and this is just one way of speeding up the construction process,’ they added.[1]

[1] http://www.telegraph.co.uk/finance/property/11716733/Flat-pack-homes-could-help-solve-UKs-housing-crisis.html