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Em Morley

Getting your house ready for sale during lockdown: NAEA Propertmark’s tips

Published On: May 12, 2020 at 8:12 am

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Categories: Property News

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Despite the property market coming to a halt due to the outbreak of COVID-19, there are still ways to get ready to hit the ground running once lockdown restrictions are lifted. NAEA Propertymark has shared their tips:

Get your paperwork ready  

There is a lot of work needed to get your house sale ready and in many cases finding all the relevant paperwork can take several weeks so now is the time to begin gathering it. This also means that if something is missing, you can begin to take steps to get the replacement paperwork. During the course of your sale, you will be asked for evidence such as:

  • TA6/Property information questionnaire 
  • A copy of the lease if the property is leasehold
  • Documentation related to the freehold if you own the freehold
  • FENSA certificates for replacement windows
  • Your Energy Performance Certificate (EPC)
  • Relevant building restrictions 
  • Building regulation certificate when alterations have taken place 
  • A Gas Safety certificate for a new boiler 

It might seem like a lot but preparing all this paperwork will ensure that you can get your property transaction off the ground quickly and smoothly.

Get your finances in order 

It’s a difficult time for many people financially right now, but if you’re thinking of taking out a mortgage later this year, now is the time to take a look at your finances. Make a note of your household bills and expenses and see if there is anywhere you could make savings. Work out if there’s anything you have had to do without during lockdown which you can cut out of your spending for the long term. It’s also a good idea to check everything if up to date on your credit report and see if any errors or out-of-date information have impacted your score. 

Calculate the cost 

With any property move, there are costs involved from removal vans to storage and depending on how much furniture and belongings you have, the costs can really vary. Usually the biggest cost will come from hiring a removal company; however, vehicle hire, storage, pets and postal redirection can all add up. While you have the time, explore the different options out there for you to find one that best suits your budget.

Be transparent

There are certain factors that you should be sure to make clear. This includes covenants on the deed, land boundaries on the property, potential issues with the property or surrounding area and any other information, good or bad, that you believe potential buyers need to know. 

NAEA Propertymark’s Property Information Questionnaire, includes information you will need to disclose and gather to make this process much quicker and easier.

Spruce up your current home 

First impressions count but making small tweaks to your home can make a huge difference. Use this extra time to spruce up your garden, tidy up any cupboards, declutter worktops and dig out your tools to complete those unfinished DIY projects. All of this will help when it comes to showing your house to potential buyers. You can even do virtual viewings while social distancing restrictions remain in place so don’t delay making your house look as good as it can.

Mark Hayward, Chief Executive, NAEA Propertymark comments: “While being unable to sell your house at the moment may be frustrating, there is still lots you can be doing to start the process and make sure you’re prepared for when lockdown restrictions are relaxed. 

“Gathering all this paperwork may seem daunting, but it will make selling your property a lot easier and help ensure a speedy process. Our Property Information Questionnaire is a great starting point and will take you through all the information required succinctly and simply.”

Communication and record keeping key for resolving agency complaints

Published On: May 11, 2020 at 8:12 am

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Categories: Lettings News

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With the potential for a rise in compliance-related complaints due to the impact of coronavirus, communication and record keeping are key, says PayProp.

The lettings automated payment platform highlights that, with new rules protecting tenants from unfair treatment while safeguarding themselves and landlords, agencies will need to prioritise good communication and record keeping.

New rules, new compliance risks

With some tenants having difficulty paying rents and landlords finding it harder to make their monthly buy-to-let mortgage repayments, the government is doing what it can to help. The notice period for evictions has been extended from two months to free and many landlords and tenants have made informal agreements to reduce or defer rent payments temporarily.

Changes to law and rent payment schedules can create space for miscommunication and misunderstanding. This could then lead to a rise in disputes between landlords and tenants as well as complaints against agencies, PayProp says.

Neil Cobbold, Chief Sales Officer at PayProp, comments: “With emergency measures in place and many people’s personal finances affected, there could be more disputes between tenants, landlords and letting agents in the coming months.

“Agencies, therefore, need to keep up to date with the latest government guidance, while communicating clearly and recording all information factually. By resolving disputes calmly and effectively, letting agents can provide a very valuable service to both landlords and tenants.”

Legislative changes to look out for

Cobbold adds that agents will need to be mindful of ongoing legislation changes to reduce the chances of complaints being made against them or their clients.

Last month, the Homes (Fitness for Human Habitation) Act was extended to cover existing as well as new tenancies. This means that more renters can now take direct legal action if their properties are not up to scratch.

If a landlords’ property fails to meet appropriate standards, they could be ordered by the courts to pay potentially unlimited compensation, carry out compulsory improvements, or both.

On top of this, the Tenant Fees Act is being extended in June to cover tenancies that started before 1st June 2019.

Cobbold explains: “Alongside managing the challenges posed by coronavirus, there remains a significant responsibility on agents to be compliant and help their landlords to meet their legal obligations.

“Receiving complaints not only causes reputational damage – many of the latest pieces of lettings legislation carry significant financial penalties for non-compliance.”

How can agencies minimise the risk of complaints?

Good communication and record keeping will be crucial in the coming months to keep clients happy and reduce the likelihood of complaints.

In practice, this will involve recording changes to payment schedules, maintaining a full and transparent paper trail and keeping all parties up to date with the latest information, Pay. Technological solutions that automate these processes will be particularly valuable at this time, PayProp suggests.

Cobbold concludes: “Poor communication and record keeping are regularly cited as the most common reasons for complaints made against letting agents in The Property Ombudsman’s annual report.

“With the administrative complications caused by coronavirus, this is highly likely to be the same in 2020. That’s why it’s so important for agencies to make sure they do well in these areas in order to protect their businesses and enhance their reputations.”

How much is your vacant property costing you each month?

Published On: May 7, 2020 at 8:07 am

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Landlords concerned with making moves amid the current market may be biding their time and holding on to vacant properties. Here Andrew Parker, managing director and auctioneer at SDL Auctions, explains why this could prove to be the costly option and the role that auctions can play in releasing cash from vacant properties during lockdown. 

In March 2019 it was reported that the number of empty homes in the UK stood at 216,000 – the highest level since 2012. Fast forward 12 months or so and the property market finds itself almost at a standstill as social distancing restrictions mean that many rental and purchase agreements are put on pause.

In April this year, Zoopla figures showed that around 373,000 property sales are currently on hold, curbing the trend of the usual ‘spring bounce’. But with solutions such as auctions, some sales may be able to move forward again, including vacant lots. 

New council tax costs

For some owners and landlords it may be tempting to allow these lots remain vacant during this time but new regulations mean that the cost of owning an empty property are higher than ever; from 1 April this year, councils have the option to charge a 200% premium – trebling the bill – for properties that have stood empty for five years or more. And if your property has been vacant for 10 years or more, from April 2021 your local authority could charge you a 300% premium, making the bill four times the usual rate. 

Even if you’ve only owned the property for a couple of years, if it’s been vacant with a previous owner for five or more then these costs could apply to you. 

Council tax is just the beginning though and alongside the mortgage cost, if you still have one on the property, there are a number of ways that your vacant property could be costing you more, month-by-month. Here are just a few of them:

Keeping a property safe

Vacant properties are a high target for vandals, squatters and other criminal activity, so investing in proper vacant property insurance is key – standard insurance will become void if the home remains unoccupied for lengthy periods of time. 

Overgrown gardens are often the first telltale sign of an empty home, attracting these unwanted visitors. Either maintaining the outdoor area yourself or hiring a professional to tidy it up can deter unwanted attention, as well as incurring additional costs. 

Bills and maintenance still apply

An uninhabited home will still have household bills such as water and gas to pay, even on a standing charge, leading to outgoings that could be avoided. Furthermore, a property that was once at a high standard can deteriorate over time, and without regular visits to check up on them, they could fall victim to an expensive accident such as flooding or water damage. 

How much is your vacant property costing you each month?
Andrew Parker, managing director and auctioneer at SDL Auctions

Turning a ‘liability property’ into a profit

There are many reasons for a property standing empty. It could need repairs, it could have been inherited and the family cannot decide what to do with it or the owner may have moved away and not been able to sell it yet. Regardless of the reason, once these factors such as council tax and maintenance costs are accounted for, it’s easy to see why something that once may have been considered an asset could soon be seen as a liability.

Selling the property then is crucial, yet during lockdown restrictions, interest and enquiries could be falling on properties up for sale or let, as face-to-face viewings are banned and estate agents are forced to close branches as part of the social distancing measures put in place by the government.

In the auctions industry, there is high demand for properties of all kinds and in all conditions. Even now they’re still able to run safely and efficiently by moving online. Since March this year, we’ve been operating our auctions virtually, and in March alone we managed to raise over £7.1m for sellers, to an audience of over 1,800 people.

In April, through our national virtual auction and our regular online auctions, we raised £7.7m and sold 72 properties to an audience of 975 online viewers, showing the appetite for buying and selling homes is still strong – the key lies in using the right method.

Landlords and property owners concerned about spiralling costs on their empty properties could look to auctions to help improve their finances – as many UK auctions have moved online following social distancing measures, you could soon release the money from your expensive vacant property, and quickly turn it from a cost into a profit.  

SDL Auctions’ next national property auction takes place on 28th May.

Will the ban on evictions during the COVID-19 outbreak be extended?

Published On: May 6, 2020 at 8:09 am

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Housing Secretary Robert Jenrick has faced questions from the housing select committee on how the government will continue to support tenants if the three-month ban on evictions is lifted on 25th June.

His response was that a decision will be made next month on whether there will be an extension to the ban. It was originally introduced to prevent people from losing their homes during the COVID-19 crisis.

Jenrick told MPs at a Housing, Communities and Local Government Select Committee meeting: “This [pre-action protocol] will apply at the end of the moratorium on evictions, whether that’s in late June or later in the year.

“It will enable tenants to have an added degree of protection, because instead of embarking upon the eviction proceedings immediately, there will be a duty upon their landlords to reach out to them, discuss their situation, and try to find an affordable repayment plan.

“This will enable tenants to remain in their homes and to recover the rent they haven’t been able to pay because of their circumstances.”

Paul Shamplina, the founder of Landlord Action, has commented: “Most court cases are currently suspended until 25th June. However, although a formal announcement on an extension to the ban on evictions is not due until June, which will be dependent on the passage of the virus and lockdown measures in place at that time, we have already received court orders which state they are suspended until the end of October, so I suspect that is a sign of things to come.

 “This is obviously very worrying for landlords, particularly those with existing possession cases issued prior to Covid-19, as those landlords will be faced with many more months of rents arrears on top of those they already had.

“The Government has been urging landlords and tenants to come to agreements and they are working to ensure pre-action protocol is in place, which will put the onus on tenants and landlords to negotiate and reach an agreement, rather than go to court. 

“This means that there will be an emphasis on mediation, such as that recently launched by the Property Redress Scheme, or landlords working in good faith with tenants to agree a payment agreement.”

Make landlords exempt from Stamp Duty surcharge to ‘help breathe life into housing market’

Published On: May 5, 2020 at 8:29 am

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Categories: Landlord News

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Property management company Ringley believes that making buy-to-let landlords exempt from the Stamp Duty surcharge on second homes will help to kickstart the housing market post-coronavirus.

Mary-Anne Bowring, group managing director at Ringley, believes this could boost transactions and increase the supply of available rental properties at a time of growing demand.

The UK private rented sector has grown significantly in size in recent years, jumping from 2.8 million households in 2007 to 4.5 million in 2017, according to the Office for National Statistics. Ringley also highlights that Knight Frank has predicted nearly six million households– approximately a quarter of all households – will be privately renting by the end of 2021.

Despite this demand, the government has introduced regulations that make it more difficult to invest in the private rental sector. High Stamp Duty and reduced mortgage relief are a couple of examples. Now that COVID-19 has caused even more disruption and uncertainty, Mary-Anne warns there will be a spike in rental demand. Households are likely to put off major financial decisions, such as buying a home, and opt to rent for longer, underlining the need for more rental homes.

Mary-Anne of Ringley says the government should encourage BTL investors to return to the rental market to help meet the rising demand for rental homes and drive transaction levels. 

The Royal Institution of Chartered Surveyors has called for a Stamp Duty holiday once lockdown restrictions are eased and a number of volume housebuilders have announced they intend to reopen construction sites.

Mary-Anne says in addition to short-term help such as a Stamp Duty holiday, the government should also consider long-lasting structural reforms that reflect changing housing needs.

Bowring comments: “A stamp duty holiday would no doubt cause a rush of transactions and help breathe life into a housing market that has been put into deep freeze in an effort to battle coronavirus. 

“The government should be looking at long-term solutions as well as short-term sticking plasters when it comes to fixing the UK housing market.

“Millions of Brits were already renting, and that number was predicted to grow anyway with or without coronavirus. The disruption caused by coronavirus will likely see rental demand grow, as banks squeeze potential buyers with tighter lending restrictions and people put off buying or selling a home as it becomes clearer COVID-19 will cause continued uncertainty and disruption in the medium term.

“Eliminating additional stamp duty for buy-to-let investors would help stimulate the supply of rental homes while also driving wider activity in the housing market. Landlords are a crucial source of development finance through off-plan sales and will help support getting Britain building again.”

Latest Citizens Advice report misleading says NRLA

Published On: May 4, 2020 at 8:14 am

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Categories: Tenant News

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The results of a recent Citizens Advice report suggest that some 2.6 million private renters have missed a rent payment or expect to do so because of coronavirus.

The National Residential Landlord Association (NRLA) believes that this is potentially a long way wide of the mark and irresponsible.

The association comments that Citizens Advice appears to have extrapolated this figure from just 25 renters who said in a survey that they are behind on their rent because of coronavirus and 74 who say they expect to be behind. This comes from a generalised survey of just 2,016 adults across the whole of the UK.

The NRLA says that this small, generalised survey has produced different results from a recent, specialised survey of renters reported in The Guardian. This other survey showed that instead of 23% of private renters not being able to pay the rent, as suggested by Citizens Advice, only 2% had missed a rent payment and 12% were struggling to pay.

Further research by Hamptons International has found that 70% of tenancies that were due to end in March were renewed. This was the highest level in any March since 2008 showing that the vast majority of landlords are supporting their tenants to feel secure in their properties during the coronavirus pandemic.

Chris Norris, Policy Director for the National Residential Landlords Association said: “Clearly there are many tenants facing difficult times as with all sections of the community, including landlords, but speculating about serious issues based on minimal data does nothing to support or help those in need. 

“It is a crude simplification and potentially very misleading to extrapolate figures from such a small sample.

“Whilst the overwhelming majority of tenants are continuing to pay their rents in full and on time, we continue to call for greater support for those who are struggling to pay.  

“This should include ensuring benefits cover entirely the cost of people’s rents where they need it and scrapping the five week wait for the first payment of Universal Credit.”