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Em Morley

Many tenants may be accused of missing rent payments due to Universal Credit system change

Published On: January 10, 2020 at 10:31 am

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Many landlords are currently unable to identify which of their Universal Credit tenants have paid them due to a change in the payment system which has removed all unique references and replaced them with a generic 28-digit number. 

Caridon Landlord Solutions says that around three weeks ago there was a change to the system that allowed the housing element of Universal Credit to be paid directly to landlords. Up until then, each payment included a unique reference for each tenant, but this has been replaced with a random 28-digit number, leaving landlords scratching their heads over which tenant has paid them.

Many landlords have multiple tenants that have opted to use the UC47 managed payment method after those tenants have demonstrated that they are unable to manage their finances or have fallen into arrears. The method allows the housing element of the recipient’s Universal Credit payment to go directly to their landlord, eliminating the risk of the money being spent elsewhere.

Sherrelle Collman, Managing Director of Caridon Landlord Solutions, which specialises in helping landlords with tenants in receipt of Universal Credit, says she has been inundated with phone calls from landlords asking how to interpret the new number reference. 

“We were told last week that there had been an upgrade to DWP’s system which has caused the change, but we have been unable to get any further information on how we can allocate payments or what is being done to rectify the problem.  

“We called Universal Credit Full-Service line but they are unable to help without a National Insurance number, date of birth and/or address.  Then we called the Third-Party deduction line, and they are unable to help unless the tenant is in arrears and now has third party deductions set up. Some landlords have numerous payments for the same amount but for different tenants, making it impossible to identify who the payment is for,” says Sherrelle.

She went on to say that if the issue is not quickly resolved, many tenants could be accused of falling into rent arrears, when this may not be the case. Landlords will be unable to accurately update their tenant’s rent account.

UPDATE

When asked to comment, A DWP Spokesperson has said:

Shortly after private rental payments to landlords were automated in December an issue with reference numbers was identified. This was quickly rectified, we apologise for any inconvenience.”

The spokesperson also advised us that:

  • Any landlord who has identified an issue with private rented sector managed payments should raise this with their local partnership manager or Jobcentre Plus contact so that it can be investigated.
  • This contact should be able to provide a list of claimants against each payments to the landlord.
  • The DWP has now apologised to Caridon for the error.


Top tips for private landlords investing in student lets

Published On: January 10, 2020 at 10:11 am

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Letting to students can be a different experience than other tenant types. With that in mind, bill-splitting service Glide has shared its tips for the best way to deal with certain tenant demands.

1. Repairs

Despite students having a general bad name for themselves when it comes to looking after their rented homes, this stereotype is vastly overexaggerated. Life as a student can be tough financially, so they will want to do what they can to get their full deposit back when it’s time to move on.

As with renting to anyone, general wear and tear is to be expected and is not the fault of the tenants. However, any issue with the structure or exterior of the property is your responsibility. You will also have to sort out any issues with flooring, walls, and sanitaryware, such as toilets, sinks or baths.

Although, it’s worth noting that it’s down to the tenant to look after any item brought into the property by themselves. For example, it’s not the landlord’s responsibility to pay for the repairs on items like TVs if provided by the occupant. 

Remember to take an inventory before the tenants first move in. This will allow you to clearly see any issues caused by neglect during their time in the property. As well as a written inventory, photos can be a massive help in the event of a dispute. This Landlord News guide will help you get started.

2. Utilities

As a landlord, you are responsible for ensuring that all gas and electric appliances are in good condition, and a gas safety check is required every year. It is also your duty to install smoke alarms on every floor of the building – and carbon monoxide alarms in every room where a fuel-burning appliance is situated. This is for the safety of your tenants.

However, it is not the duty of a landlord to deal with issues such as replacing lightbulbs. It is important to clarify in the tenancy agreement what you expect from your tenants in order to avoid disagreements.

As well as maintenance and repairs for boilers, make a note of any periods that the tenants will be away from the property. If they are all going home over Christmas, there is a risk of the pipes freezing during cold weather, which could lead to central heating issues when they return.

3. General upkeep

Glide points out that a landlord must keep the general state of the property to a level that is deemed to be fit for habitation. This essentially means they must be kept clean, tidy and without any health and safety hazards for when the tenant moves in. 

There onwards, it’s up to the occupant to look after the cleanliness and tidiness of the homes. This also includes the garden! Be aware that issues like mould, damp and pests could still be the responsibility of a landlord they are deemed to be a result of wear and tear.

Periodic inspections are vital to catch problems as early as possible. As long as you provide 24 hours’ written notice stating your intentions, you can legally enter the premises.

Looking to cash in as a landlord? Invest in Merseyside!

Published On: January 9, 2020 at 10:04 am

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Property investors should head North to Bootle, In Merseyside after new research claims that it is currently the best place to maximise buy-to-let returns.

Property investment portal, One & Only Pro gave investment properties across England and Wales a score out of ten, based on how likely they were to increase in value, with ten being the highest. 

Their results revealed that the locations with the highest concentration of properties scored ten, are all found in Northern England.

The top spot has been snatched from Salford (last year’s top location) by Bootle in Merseyside. Salford meanwhile, has dropped all the way to 47th place!

Burnley remains in second place, not moving from last year’s survey, whilst Grimsby and Hartlepool have both appeared in the top five for the first time, taking third and fourth place respectively.

Position January 2019January 2020
1stSalfordBootle
2ndBurnleyBurnley
3rdBirkenhead/BootleGrimsby
4thHartlepool
5thBlackpoolLiverpool

Henri Sant Cassia, from One and Only One Pro, said: “It is great to see the predictions we made last year have been borne out – the north has remained strong and the central London market had, as we predicted, bottomed out price wise and is now seeing an upturn.  

“The top five diamond property hotpots this year all offer great value, even for first-time investors, in terms of average house prices. Investors could easily overlook towns like Grimbsy or Burnley which offer fantastic value in comparison to the big cities.

“It is important to note that our data isn’t simply an analysis of last year’s trend – our system algorithm analyses and studies future trends and also factors in changes in bank lending and fiscal policy for example which could influence the property market during the following year.

“Despite the general doom and gloom, especially around Brexit, in 2019 the market actually remained quite robust, as we had predicted. The trend for the government to continue to legislate against the rental sector and increase taxes for smaller landlords is likely to continue in 2020.  

“As interest rates are likely to stay low, rental profit will be high for landlords so we predict a positive year ahead for property investors on that front. We should also continue to see banks relaxing their criteria so landlords and property investors will be able to borrow more money and with easier stress testing.”

Average void periods and rent prices drop in the final month of 2019

Published On: January 9, 2020 at 9:26 am

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According to Goodlord’s latest Rental Index, both average rents and average void periods saw a drop in December 2019.

Rent prices

The index shows that most rents remained the same as they were in November, with some showing a dip. The largest decrease was recorded in the North East. Average rent prices fell by 3%, from £607 to £588.

However, Greater London did see an increase of 2%. The North West and Wales also experienced a 3% increase.

The average cost to rent a property in the UK during December was £902. This is compared to the 2019 annual average of £927 per month.

Void periods

During December the average number of void periods dropped from 24 to 19 days across England and Wales. This is below the year’s average of 20 days.

Tom Mundy, Chief Operating Officer at Goodlord, said: “Mid-November leading into December is traditionally quiet for the rental market, so these numbers are actually quite encouraging.

“Rent decreases were slight across most regions, alongside some modest increases, with other regions holding steady.

“Void periods were down in the majority of regions as tenants looked to finalise leases ahead of the Christmas break.

“We ended the year sitting slightly higher than 2019 averages on some key metrics – an encouraging note to round off what has been a seismic year for the industry.”

The Rental Index also revealed that the average age of those renting their homes in the UK has remained at 34 years for the third month in a row.

£23,615 has been recorded as the average income of tenants in December, increasing slightly from £22,726 in November.

Unsurprisingly, London remains to be the most expensive area in the UK to rent. Meanwhile, the North East, Wales, and the Midlands have been noted as the most affordable regions.

Affordability is the top priority for student renters

Published On: January 8, 2020 at 10:03 am

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Of all the issues facing students when renting, affordability is prioritised above all else, according to a recent student accommodation survey.

UCAS and London-based estate agents, Knight Frank conducted the study, which revealed, unsurprisingly, that value for money and affordability are the most important factors in making the decision about where to live for most students.

Some 98% of respondents cited value for money as an important factor for them. 49% said this was ‘extremely important’ whilst 68% of students said that affordable living costs were ‘very important’ to them.

Aside from the cost of living, another factor of importance that emerged was the standard of the accommodation. 82% said it was ‘important’ or ‘very important’, demonstrating that students won’t be satisfied with living in sub-par accommodation just because it’s cheap!

In regards to price, the survey revealed that students living in privately rented house shares are paying the least per year, at an average of £6130. After that, it’s a big leap to £7550 per year for university-operated accommodation. 

Finally, paying the most, at almost £8000 (£7990) per year, are students living in purpose-built student accommodation.

James Pullan, global head of student property at Knight Frank, commented: “Affordability is, once again, the number one issue facing students, whilst value for money is the most important factor influencing decisions on where to live.” 

He added: “The role that student accommodation plays in supporting wellbeing, is also reinforced, with the survey highlighting the importance that students place on the quality and usability of the social and amenity space provided.” 

Furnished holiday lets set to spearhead the UK’s ‘green revolution’ in 2020

Published On: January 8, 2020 at 9:21 am

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UK holiday lets are increasing in popularity for Brits, as climate change continues to be at the forefront of concerns in 2020.

With pressure on the world’s leading economies to reduce carbon emissions, agency Spot Blue International Property says the UK’s furnished holiday lets market has become an appealing investment option.

The agency highlights that in June last year the UK become the first first-world country to pass laws that should end its contribution to global warming by 2050. The new target is to bring all greenhouse gas emissions to net zero by 2050, compared with the previous target of at least 80% reduction from levels in 1990.

Part of this effort includes the Government’s initiative to improve the eco-friendliness of house-building through cleaner heating (the Future Homes Standard), which should come into force by 2025.

Julian Walker, director at Spot Blue International Property, says: “Undoubtedly, 2019 was a turning point in the global drive to raise awareness of climate change.

“This is thanks largely to the likes of David Attenborough, Greta Thunberg and Extinction Rebellion, who continue to keep the issue firmly on the agenda while forcing many of us ordinary people to ask questions about our own energy use and carbon footprint. 

“For anyone in the market for a holiday home in the new year, buying an eco-friendly property in the UK and letting it to the domestic market, so guests don’t need to travel far, makes a lot of sense.” 

One particular game-changing development in the UK’s furnished holiday lets market is the growth of modular construction methods. UK Housing Minister Esther McVey has recognised the benefits, commenting during the MIPIM London property event last October: “Industry has told us some homes built using modern methods can have 80% fewer defects and heating bills up to 70% lower. Homes built using modern methods can be of higher quality, greener and built to last. I want to see a housing green revolution.”

Mr Walker comments: “Modular homes’ green credentials start before they’re even built. And they continue for decades, even centuries, after they’re built. Not only through saving on energy bills, but by the fact they encourage UK tourists to travel less, thereby reducing not only the owners’ but the nation’s overall carbon footprint.”

The agency says that part of the eco-friendliness of modular holiday homes is down to construction. They are built according to specific measurements, significantly reducing the amount of waste during construction compared to traditional building methods. 

In addition, the speed and ease with which they are constructed means fewer man hours are required during the build process, resulting in a reduced carbon footprint from travelling to and from the site.

Finally, they highlight that, once built, innovative design and cutting-edge insulation materials mean homeowners can expect to pay much lower utility bills, typically around 60% less than traditionally built properties. It also means that the most modern modular homes are built to last longer than traditional homes, typically hundreds of years.

Do you own a furnished holiday let built using modular construction methods? If so, have you noticed a difference in utility bill costs?