A new survey of Brits has revealed how satisfied tenants really are with their landlords, with 18 to 24-year-olds receiving the quickest repairs.
The mortgage experts at money.co.uk have surveyed 2,000 tenants to reveal how satisfied they are with their landlords, from slow repair times to lost deposit returns.
How satisfied are tenants with their landlords?
| Overall | |
| Very satisfied | 29% |
| Satisfied | 52% |
| Neither satisfied nor unsatisfied | 10% |
| Unsatisfied | 7% |
| Very unsatisfied | 1% |
Over 80% of surveyed tenants said they were either satisfied (52%) or very satisfied with their landlords (29%). Only 8% actually said they were unsatisfied (7%) or very unsatisfied (1%) with theirs.
Those representing the average (median) UK salary, Brits earning between £30,000 – £49,999, were least likely to be very satisfied with their landlords (23%), while 58% of those earning over £200,000 were. Money.co.uk says the highest earners will most likely be paying the most for rent, which could mean that the more expensive the property, the better the service from landlords.
How long do landlords take to make repairs?
| Overall | 18-24 | 25-34 | 35-44 | 45-54 | 55 and over | |
| Within a week | 26% | 21% | 25% | 28% | 32% | 31% |
| 1-2 weeks | 37% | 38% | 38% | 33% | 37% | 40% |
| 3-4 weeks | 19% | 22% | 18% | 19% | 17% | 16% |
| 1-2 months | 9% | 10% | 10% | 8% | 6% | 5% |
| 3-4 months | 5% | 5% | 3% | 6% | 4% | 6% |
| 5-6 months | 1% | 1% | 1% | 1% | 1% | 0% |
| Over 6 months | 3% | 3% | 4% | 3% | 3% | 2% |
The majority of people said their landlord usually takes between one and two weeks to carry out household repairs on their rental properties. However, a considerable amount of tenants (18%) surveyed said that they have to wait at least a month on average. 18-24 year olds were the most likely age group to receive the quickest repairs from their landlords, closely followed by 25-34 year olds.
Do people feel that their landlords listen to them?
| Overall | 18-24 | 25-34 | 35-44 | 45-54 | 55 and over | |
| Yes | 79% | 82% | 80% | 77% | 80% | 80% |
| No | 21% | 18% | 20% | 23% | 20% | 20% |
| Under £15,000 | £15,000 – £29,999 | £30,000 – £44,999 | £45,000 – £74,999 | £75,000 – £124,999 | £125,000 – £199,999 | £200,000 or more | |
| Yes | 79% | 78% | 77% | 83% | 86% | 77% | 95% |
| No | 21% | 22% | 23% | 17% | 14% | 23% | 5% |
When asked if they believe that their landlord listens to their concerns and acts on them, one in five tenants said no. 18 to 24-year-old tenants felt the most valued by landlords, with 82% answering yes. The highest earners showed the best landlord relationships, with 95% of those earning £200,000 or more saying their landlord listened to them.
How much deposit do people lose?
| Overall | 18-24 | 25-34 | 35-44 | 45-54 | 55 and over | |
| Nothing | 37% | 26% | 35% | 40% | 46% | 62% |
| £1 to £100 | 12% | 18% | 11% | 11% | 8% | 9% |
| £101 to £200 | 13% | 18% | 15% | 9% | 11% | 6% |
| £201 to £300 | 11% | 13% | 11% | 9% | 8% | 6% |
| £301 to £400 | 7% | 11% | 7% | 6% | 4% | 2% |
| £401 to £500 | 5% | 6% | 5% | 5% | 6% | 5% |
| Over £500 | 15% | 8% | 15% | 19% | 17% | 10% |
Of those surveyed, 63% of people said that they have lost at least some money to deposits during their time renting. While many said they had lost less, 15% of people said that they had lost more than £500 while renting.
18 to 24s are the group most likely to have lost a deposit, with 74% having lost some or all of their deposit, compared to just 38% of those 55 and over. But 35 to 44-year-olds are most likely to have lost big money, with just under one in five saying that they’ve lost more than £500.
Further insights from money.co.uk
- Copeland in the North West is the most affordable place to rent, with rent costing 18% of a monthly salary on average.
- Kensington and Chelsea is the least affordable area to rent in the UK, costing 67% of the average renters income.